Last updated October 02, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns: Simplifying Processes for Domestic and International Orders

All returns must be postmarked within 7 Working Days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@modpens.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Mod Pens

  • Attn: Returns
  • RMA #
  • Block 46/23, 3rd Floor, East Patel Nagar, New Delhi - 110008.

Return shipping charges will be paid or reimbursed to the customers.

Refund Policies: Ensuring Satisfaction for Domestic and International Orders

After receiving your return and inspecting the condition of your item, we will process your return or refund. Please allow at least Seven to Ten (7 - 10) working days from the receipt of your item to process your return or refund. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or return.

Questions

If you have any questions concerning our return policy, please contact us at:

info@modpens.com